Frequently Asked Questions

About Software4Students

  1. Who can buy software at Software4Students?
  2. Why are products so much cheaper at Software4Students?
  3. Why should I buy at Software4Students?
  4. Why do I need to register at Software4Students?



About our software

  1. Do I need to have a version of Windows on my PC before I can upgrade to XP Pro or Vista Business?
  2. Can I buy more than one copy of each application?
  3. Can I download the software I need directly from your website?
  4. Will my software still belong to me when I leave school or college?
  5. What is the difference between the different versions of Office?
  6. Do Microsoft Student products provide the same functionality as those available through the retail market?
  7. How many computers can I install the software on?
  8. What are the eligibility requirements for the Microsoft Office 2010 University and Microsoft Office 2010 Home & Student upgrade offer?



About Adobe software

  1. Who is eligible to purchase Adobe CS6 Products?
  2. Who is eligible to purchase Adobe CS5 Products?
  3. What do I have to do to prove I am eligible?
  4. Where is my product key?
  5. Can I buy more than one copy of each application?
  6. Will my software still belong to me when I leave school or college?
  7. Can I return Adobe software for a refund if I cannot prove eligibility?
  8. Where can I get support for Adobe software?



About Quark software

  1. Who is eligible to purchase Quark products?
  2. How can I prove I am eligible to purchase Quark products?
  3. Where is my product key?
  4. How many computers can I install my QuarkXpress on?
  5. Where can I get support for Quark software?



About Avid software

  1. Who is eligible to purchase Avid Products?
  2. How can I prove I am eligible to purchase Avid products?
  3. Where is my product key?
  4. Can I return Avid software for a refund if I cannot prove eligibility?
  5. Where can I get support for Avid software?



About Corel software

  1. Who is eligible to purchase Corel products?
  2. Where can I get support for Corel software?



About payment

  1. How can I pay for my order and is buying online safe?
  2. Will I receive an order confirmation?



About delivery

  1. How are the Microsoft products shipped?
  2. How soon can I expect my software to be delivered?
  3. Are there any restrictions on where my order can be shipped?



About Product Delivery Options

  1. What is a media delivery option?
  2. What is a download delivery option?
  3. Is there a difference in the functionality of a product between delivery option?
  4. What is your refund policy for media delivery option?
  5. What is your refund policy for download delivery option?
  6. Windows 7 digital download requirements
  7. Microsoft Office 2010 digital download requirements & instructions



About Validation

  1. Why do Software4Students validate orders?
  2. What validation requirements are in place?
  3. My order has a status of validation required, what do I do now?



About Support

  1. Do you provide support for the software?
  2. Where can we get support for our Microsoft software?
  3. How do I get free support?
  4. How do I get assisted support?



About Software4Students

Who can buy software at Software4Students?

Primary and Secondary students: All currently registered students of primary and second level schools in the Republic of Ireland or Northern Ireland.

University and college students: All currently registered students of universities and colleges in the Republic of Ireland or Northern Ireland.

Parents, grandparents and guardians: If you are a parent or guardian or have a grandson or granddaughter for whom you would like to license the software, then you can purchase the software. The main requirement to purchase is that the end user licensee must be a student or be a faculty member in one of our listed educational institutions.

Teachers: Teachers employed by an accredited primary or secondary school, or a public or private university or college in the Republic of Ireland or Northern Ireland.

Why are products so much cheaper at Software4Students?

Software4Students is a programme designed with Microsoft to help students and parents access professional versions of software for home use. As a gold certified partner and a Education Large Account Reseller we are in a position to offer hugely discounted Microsoft software to students and their parents to encourage the use of ICT to boost learning and achievement. These unbeatable deals stem from our strong, long-term relationship with Microsoft - and they benefit everyone!

Why should I buy at Software4Students?

Software4Students programme is a combination of many things. It's not about JUST supporting ICT in schools, or saving pupils money, or making more software available, or making the same school license deals available to pupils. It's a mix of all of these things, and ultimately every time a single pupil buys a bit of software through the scheme today:

  1. the school gets a small rebate
  2. the parent/pupil/student saves money
  3. the pupil gets more software than if they'd bought a similar pack in store
  4. and pupils are encouraged to use ICT a little bit more for their learning

 

Why do I need to register at Software4Students?

Because our special educational discounts are only available to learners - and their parents - who are current students of the schools that are associated with this initiative. So we need you to register and agree to our terms and conditions. Registration is really easy and you only have to do it once. Next time you visit Software4Students, you can just use your login name and password to start shopping straight away!

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About our software

Do I need to have a version of Windows on my PC before I can upgrade to XP Pro or Vista Business?

Yes. Under Software4Students programme Microsoft provides students with an upgrade license to use operating system software. For a list of supported upgrade paths please check here. Microsoft restricts volume licensing programs to operating system upgrade products. If you need the full system product, you will have to buy it commercially.

Can I buy more than one copy of each application?

No, under the terms of the programme each student is entitled to one copy only of each version of the software.

Can I download the software I need directly from your website?

Yes. For certain products Software4Students offer a digital download option, if this is available for the products you have selected an option will be available to choose either media delivery or download delivery at purchase time.

Will my software still belong to me when I leave school or college?

Yes, the license offered to you by Microsoft is a perpetual license and does not expire when you cease to be a student. You can still use the products after you graduate or leave college.

What is the difference between the different versions of Office?

Please follow this link for a comparison: 2007

Please follow this link for a comparison: 2010

Do Microsoft Student products provide the same functionality as those available through the retail market?

Yes, a product purchased through Software4Students offers the same functionality as a product purchased through the retail market and in some cases more functionality. For example the student and teachers version that you would buy online or in shops is the limited Home & Student version. This does not include Outlook, Access, or Publisher - these are only available on the Professional Versions, which is what we provide through Software4Students. This may be less important to primary schools, but in secondary schools Access is required to deliver the ICT curriculum, so schools may prefer students to be able to buy this for home. If a student wants to buy Access separately, it will typically cost €120-€150 elsewhere.

How many computers can I install the software on?

You may:

(a) install and use a copy of the Software on one personal computer or other device;

(b) install an additional copy of the Software on a second, portable device for the exclusive use of the primary user of the first copy of the Software.

Please note for Operating System software (e.g. Windows 7) you are only eligible to install the software on ONE computer, this is for operating system software only.

What are the eligibility requirements for the Microsoft Office 2010 University and Microsoft Office 2010 Home & Student upgrade offer?


Microsoft Office Pre-launch Offer Eligibility Requirements

The Office Offer has two distinct periods:

  • Eligibility Period – from October 19, 2012 to April 30, 2013: You must purchase, install, and activate your Office 2010 or Office for Mac 2011 product.
  • Redemption Period – from the availability dates of the new Office to May 31, 2013: If you signed up, you will receive an email from Microsoft when the new Office is ready for download.

The following are requirements to be eligible for the Offer:

  1. It is required that you keep your Office dated sales receipt as proof of purchase until you redeem the offer, as a copy of this may be requested by Microsoft to confirm eligibility.
  2. When the new Office products are available, Microsoft will email you at the email address you provided during sign-up. If your email address changes after sign-up you can request an email reminder by entering your new email address on the Offer website. Microsoft is not responsible for emails that are not received for any reason.
  3. Software4Students or Microsoft are not responsible for emails that are not received for any reason.
  4. Internet access is required. The Offer redemption process is online only. Internet connection time and download charges may apply. Please refer to your Internet service provider for details.
  5. Offer availability varies by country/region and by language, based on product release dates. See the list of available languages and eligible Countries/Regions.


Offer limitations include:

  • Offer cannot be redeemed after the redemption end date has passed.
  • Limited to one (1) Office product for each corresponding qualifying Office 2010 or Office for Mac 2011 product purchased, up to the maximum allowed.       
  • Limited to twenty-five (25) Offer redemptions per person or organisation.
  • This offer is non-transferable.
  • Microsoft reserves the right to reject any redemption request deemed in Microsoft's sole discretion to be false or fraudulent, submission of multiple requests and/or providing false information or redemption requests that are otherwise ineligible.

 

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About Adobe software

Who is eligible to purchase Adobe CS6 Products?

Eligibility: The Adobe CS6 Student Editions are for students who meet the eligibility criteria set out below. Teachers and lecturers can also buy Adobe CS6 products. Only full- or part-time students enrolled at a higher education establishment, defined as an accredited public or private university or college that grants degrees requiring not less than the equivalent of two (2) years of full-time study, or students enrolled at an accredited public or private secondary school providing full-time instruction are eligible to purchase Adobe Student Edition software. This license may only be used on a privately-owned computer. Full details of the process for submitting proof of status can be found in the box

Who is eligible to purchase Adobe CS5 Products?

University and college students - students enrolled at a higher education institution defined as an accredited public or private university or college (including community, junior, or vocational college) that grants degrees requiring not less than the equivalent of two years of full-time study

Primary and secondary school students - students enrolled at an accredited public or private primary or secondary school providing full-time instruction

Faculty and staff - teachers and staff employed by an accredited primary or secondary school, or a public or private university or college

What do I have to do to prove I am eligible?

In order to receive a serial number, individuals must provide proof that they are an eligible user of Adobe Student and Teacher Edition software. The following is needed to provide evidence of eligibility:

Students - students must provide a photocopy of a valid, current student ID that includes the student's name, date, and a photo. If the student does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:

  • Official, current non-photo student ID with name and date
  • Official, current school transcript indicating name of school and student
  • Official, current school tuition bill indicating name of school and student
  • Official, current report card indicating name of school and student
  • Other official dated proof of enrolment

Students who are younger than 18 and do not have a valid photo ID may provide an official letter from their eligible school stating their name and current enrolment status.

Teachers, faculty, and staff-teachers, faculty, and staff must provide a photocopy of a valid, current school ID that includes their name, date, and a photo. If the educator does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:

  • Faculty or staff pay check stub
  • Official letter from the registrar of the educational institution

Where is my product key?

Before you can install the software, you must obtain the product key from Adobe by submitting proof of your eligibility.

Can I buy more than one copy of each application?

No, under the terms of the programme each student is entitled to one copy only of each version of the software.

Will my software still belong to me when I leave school or college?

Yes, the license offered to you by Adobe is a perpetual license and does not expire when you cease to be a student. You can still use the products for non-commercial use after you graduate or leave college.

Can I return Adobe software for a refund if I cannot prove eligibility?

We are unable to accept returned Adobe software once its been opened. Please ensure you meet eligibility requirements before purchasing Adobe software. If you have purchased the software in error, you may return it to us within 10 business days if the software is unopened and undamaged. There is a 5.00 postage and handling charge for returned software.

Where can I get support for Adobe software?

Software4Students does not provide technical support for the installation or use of Adobe products. The best place for customers to get product support is http://www.adobe.com/support/.

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About Quark software

Who is eligible to purchase Quark products?

Students / Faculty / Staff

 

1. Faculty and Staff: Full and part-time faculty and staff of an Educational Institution as defined in Establishments*, Section A below.

 

2. Students: Full & part time students of Educational Institutions as defined in Section A and full time students of an Education Institution as defined in Establishments*, Sections A, B and C.

 

* Establishments:

 

A. Educational Institution: An academic or vocational institution accredited by the applicable governmental regulatory agency in the country in which the Educational Institution has its principal offices; accredited public or private primary, secondary or higher education school providing full-time instruction. This includes nursery schools, primary schools, secondary schools, high schools, grammar schools, schools for the handicapped, teacher training colleges, technical colleges, further education colleges, research institutes, and adult education centres.

 

B. A teaching hospital or medical training school: Hospitals that are wholly owned and operated by an educational establishment. Wholly owned and operated means the educational establishment is sole owner of the hospital and only entity exercising control over day-to-day operations.

 

C. Administrative Offices of an Educational Institution: The local, regional or national administrative offices of one or more Educational Institutions described in Section A above.



How can I prove I am eligible to purchase Quark products?

The educational QuarkXPress software is not delivered with the validation code required to activate the software. You must prove your eligibility in order to receive the required validation code. The following is needed to provide evidence of eligibility:

Students - an unique email address associated with an educational entity (i.e. student@university.edu; student@university.ac.ie):

OR - a student ID containing the following four items:

    1. School Name

    2. Student Name

    3. Student photo

    4. A current enrollment date  

 

Plus one of the following items:

    - Non-photo student ID indicating name of school, student and current date

    - School transcript indicating name of school, student and current date

    - School tuition bill indicating name of school, student and current date

    - Report card indicating name of school, student and current date

    - Faculty or Staff: A paycheck stub Faculty or Staff:

    - A letter from the registrar of the educational entity where you are employed


If you do not have such an ID, you must instead provide a photo identification card, driver license, passport or other official photo identification.


Where is my product key?

Once you have purchased QuarkXPress at Software4Students, you will be directed to an eligibility verification website. This website allows you to provide the required verification of your academic status. Once your eligibility has been proved, your validation code will be emailed to you.

 

How many computers can I install my QuarkXpress on?

A single-user license allows you to install the software on two computers for non-concurrent usage.

 

Where can I get support for Quark software?

Software4Students does not provide technical support for the installation or use of Quark products. The best place for customers to get product support is http://support.quark.com.

 

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About Avid software

Who is eligible to purchase Avid products?

Students


1. University and college students – students enrolled at a higher education institution defined as an accredited public / private university or college (including community, junior, or vocational college) that grants degrees requiring not less than the equivalent of two years of full-time study.1

2. Secondary school students – students enrolled at an accredited public or private secondary school providing full-time instruction.1

3. Secondary school students – Homeschooled Students - Students as defined by state homeschooling regulations.

1 Students taking courses at non-government accredited career/vocational schools do not qualify to purchase Avid Academic Products.

How can I prove I am eligible to purchase Avid products?

The student Avid software is not delivered with the serial number to activate the software. Upon purchasing your software from Software4Students, you must show proof of your student eligibility to Avid in order to receive your serial number. The following is needed to provide evidence of eligibility:


Secondary Students – Evidence of current enrollment at a public or private secondary school. This includes oneof the following:

  • - Copy of a student ID card containing student name, school name, and dated for the current academic year.
  • - Copy of a report card, a tuition statement, or a letter from the school administration that confirms the student's enrollment status. All documentation must contain the school, district, or Local Authority name, student's name, and a date reflecting the current academic year.



Higher Education Students – Evidence of current enrollment2 at a public or private post-secondary/tertiary degree-granting academic institution, including government-accredited Avid Authorized Training Partners. This includes oneof the following:

  • - Copy of a student ID card containing student name, school name, and dated for the current academic term.
  • - Copy of a tuition statement or course bill that includes the school's logo or seal, the student's name, and the current date/academic term.
  • - An official letter from the registrar of the school, including the student's name, the school name, and the current date/academic term.
  • - A copy of a student schedule including the student's name, the school name, and the current date/academic term.
  • - A copy of a grade report statement or transcript including the student's name, the school name, and the current date/academic term.
  • - Screen captures from school websites may be accepted in lieu of official documentation if the student's name, school name, and valid date are clearly visible. Acceptance is at the sole discretion of Avid.


2 For Higher Education Students, "current" is defined as within the last six months.
* Elementary/Primary students do not qualify for student discounts/pricing.

Where is my product key?

The student Avid software is not delivered with the serial number to activate the software. You must show proof of your student eligibility to Avid in order to receive it.



Can I return Avid software for a refund if I cannot prove eligibility?

We are unable to accept returned Avid software once its been opened. Please ensure you meet eligibility requirements before purchasing Avid software like Sibelius, Pro Tools, etc... If you have purchased the software in error, you may return it to us within 10 business days if the software is unopened and undamaged. There is a 5.00 postage and handling charge for returned software.



Where can I get support for Avid software?

Software4Students does not provide technical support for the installation or use of Avid's products. The best place for customers to get product support is www.avid.com/US/support/support-contact#audio.

 

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About Corel software

Who is eligible to purchase Corel products?

Students

 

Only full or part-time matriculated students who can prove their current academic status are eligible to purchase Corel's Education products.

By purchasing Corel's Education products you confirm that you are a student and that you agree to use this software for non-commercial purposes only.



Where can I get support for Corel software?

Software4Students does not provide technical support for the installation or use of Corel's products. The best place for customers to get product support is http://corel.force.com/index.

 

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About payment

How can I pay for my order and is buying online safe?

You can buy at Software4Students using your credit or debit card and the online transaction is totally safe. We use secure encrypted transmission of your payment details, so no-one can see or record your credit or debit card number. And we never store any payment card information.

Will I receive an order confirmation?

Yes. A sales receipt is sent automatically to you by email after you place your order.

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About delivery

How are the Microsoft products shipped?

The media kits for the Microsoft products are shipped to you as soon as your order is received.

How soon can I expect my software to be delivered?

All orders are usually dispatched within 24 hours when the item is in stock. Most orders are received within 2-4 working days. Software4Students operate under strict license agreements and must therefore validate a number of orders. This could lead to a delay in the delivery of your order of up to 21 days (Please note, this happens in under 2% of cases). Please see our terms and conditions for further information.

Are there restrictions on shipping addresses?

Yes, shipping is available to Republic of Ireland and Northen Ireland addresses only.

About Product Delivery Options

 

What is a media delivery option?

When you select media as the delivery option Software4Students will ship a DVD Mailer or Box Set as described in the product description directly to your shipping address. All media deliveries are usually dispatched within 24 hours and most orders are received within 2-5 working days.

What is a download delivery option?

When you select download as a delivery option, after your order is validated, Software4Students will provide a link enabling you to immediately download, install and begin using your product. The information required to access this link and all required activation keys will be emailed to you. This information will also be available within your account on the Software4Students website. In the case of download delivery options you will not receive a DVD for installation.

Please follow this link for instructions on how to access your download path and activation key from within your account: Walkthrough

Is there a difference in the functionality of a product between delivery option?

No. The product you will receive when choosing either delivery option is exactly the same.

What is your refund policy for media delivery option?

If you have purchased software in error and selected the media delivery option, we will refund you if you have notified us within 10 days of purchasing the software. The media must be returned unopened and undamaged. We will refund you based on your original method of payment. Please e-mail support@software4students.ie for further details. The package must be returned within 10 business days of issuance of the RMA.

What is your refund policy for download delivery option?

If you have selected the download delivery option then no refund is available. This enables Software4Students to prevent illegal distribution and/or reproduction of digital download software which is a significant problem that hurts software vendors. This no refund policy is in accordance with Regulation 6(4): Contracts to which the Consumer's Right of Withdrawal do not apply, as implemented by the European Directive on Distance Selling (Directive 97/7EC) as incorporated into Irish Law by the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001.(S.I. 207 of 2001).

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Windows 7 digital download requirements

  1. Download the Microsoft_Windows_7 installer from your account once the product has been purchased
  2. Double click the installer
  3. This will download an ISO image of Windows 7 to your hard drive, please allow this download process to complete fully before proceeding
  4. Burn the image file downloaded to a DVD as an ISO image format
    (please note that this my require additional DVD burner software)
  5. Your copy of Windows 7 is now ready to be installed from DVD

Please follow this link for instructions on burning an IMG or ISO file: Walkthrough

Please follow this link for instructions on "How to install Windows 7": Walkthrough

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Microsoft Office 2010 digital download requirements & instructions

Before purchase please check that your computer has the following requirements:

  • Windows XP SP3, Windows Vista or Windows 7
  • You don't need to replace hardware that is capable of running Office 2007; it will support Office 2010.
  • Processor: 500 MHz or higher
  • Memory: 256 MB or higher Hard Disk: 1.5 GB; a portion of the disk space will be freed after installation if the original download package is removed from the hard drive.

The download path and activation key(s) can be found in the confirmation email that was sent to you directly after you made your purchase. Please follow this link on "How to install Office 2010": Walkthrough

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About Validation

 

Why do Software4Students validate orders?

In order to continue to make great value software available to all our customers, Software4Students must ensure that customers meet the license requirements of our suppliers. As a result we validate all orders prior to fulfillment, this affects roughly 3% off all orders, which in certain cases we may require further information from you in order to process your order. This process can, in some circumstances, result in either a cancellation and refund of your order or a delay of up to 21 days before you receive your products.

What validation requirements are in place?

The validation requirements differ from product to product, but all are necessary to ensure that Software4Students can continue to supply great value software. In general Software4Students will checks all information entered to ensure that the end user will is in full time education, or is the parent, guardian or teacher of a students in full time education. If unusual or potentially suspicious activity is detected, e.g. a customer buying a higher than normal number of products then Software4Students will place the order in validation required until we can be certain that the end user meets the license requirements.

My order has a status of validation required, what do I do now?

In this case you should contact Software4Students at support@software4students.ie. Please give your name, your order number and any further details you feel necessary when contacting support.

I have a question which does not appear here, what do I do?

If, after reading through all the Frequently Asked Questions, you still require help, you can email our support team at support@software4students.ie

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About Support

 

Do you provide support for the software??

Software4Students will provide answers to questions relating to the purchase of software from our site and queries on orders placed with us. We do not provide support on the installation or setup of software.

Where can we get support for our Microsoft software?

The best place for consumers to get support is http://support.microsoft.com. This is the hub for customers to get access to self-help support and assisted support. Please note, self help support is free, but you will need to pay for assisted support.

How do I get free support?

A direct link to the self-help (free) support, customers can go to http://support.microsoft.com/gp/hublist and select the product you need help with.

How do I get assisted support?

For a direct link to assisted (paid) support, customers can go here http://support.microsoft.com/gp/assistsupport. Please note that assisted support (i.e. talking to a support agent on the phone, via internet chat, or via e-mail) is only available from Microsoft for a charge.