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22 October
Go Shopping With Software4Students
We
are passionate about learning and technology
by
SoftwareGuru
We are indeed very passionate about education, learning and
technology here at Software4Students Ireland.
As an online company we see at first hand how shopping online
has evolved in recent years.
Official software downloads have never been cheaper and the
educational value on offer speaks volumes for Microsoft's
dedication to students and their families.
Buying cheap software online or any goods for that matter has
made us more wary of security concerns and browser protection
which is a good thing.
Price is obviously a big motivator but price must be balanced against trust, confidence and perceived
reliability.
In Ireland one of the most popular and biggest retailers
remains Amazon.
Despite this, thousands of students, parents and guardians
choose to shop with Software4Students each month. Why?
Let's quickly remind ourselves of the benefits of shopping
with Software4Students:
- Genuine DVDs with serial keys licensed for home and student
use only.
- Choose physical media or official software downloads (where
available).
- Specialised Education Software Catalogue.
- School/College Earn Small Rebate via Your Purchases.
- Best deals and lowest prices in Ireland.
- Customer Service Dedicated To Your Order.
- Free Delivery.
It's the difference between shopping with a jack of all trades
store and a specialist retailer.
Education and software is our niche. We talk to parents,
teachers and schools and other educational institutions every
day.
We're doing all we
can to make software affordable through our partners such as Adobe,
Microsoft, Kaspersky, Notion Music, and others.
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What drives your decisions?
As a company we know how important it is to
listen to our customers.
Every day our
dedicated customer support team hear your views via phone
calls and emails.
We read all of
your Facebook messages and we appreciate every single person
who has declared themselves a fan or liked our FB page.
We follow the top
education and learning experts in the UK and Ireland on Twitter
and we participate in the one big conversation that the Internet
has become.
Helpful video clips are posted on our YouTube account and
even our newsletters highlight free software downloads alongside
our regular products.
In the past, companies would take decisions based on
presumptions as to how the online customer thinks and behaves.
Social media and online forums means that guesswork can be
replaced with facts.
So this poses the question - do you think about online shopping
differently today than you did 5 years ago?
Do you have any pet hates that you come across while
shopping online?
My main pet hate is online computer hardware stores that say
something is in stock when really it isn't.
Then once you've ordered your part like a graphics card, they order it from their supplier
which takes forever.
Transparency is the next step for online retailers and those who
embrace it will earn our trust.
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Customer
Feedback
So from your point of view as a customer, what can
Software4Students Ireland do better?
It's always worth a minute of your time to send a quick email
with your feedback to a company you would like to use again in
the future.
A couple of lines is enough and if you put something like
"Feedback" in the subject line then customer
service can keep an eye out for it.
For example, when Microsoft helped to launch Software4Students
the idea was that to keep prices as low as possible no boxes or
manuals would be supplied.
Microsoft instead provide official CDs/DVDs in branded media
wallets with the serial key printed on an orange sticker on the
flipside.
This way you get the cheapest price, vendor makes a sale and
everyone is happy.
But then there's the issue of a lack of information that a
manual would provide as highlighted on our Facebook page this
week.
Patricia Legge writes on Facebook:
"I bought Microsoft Office Pro 2010 and it came within about 3
days, brilliant, thing is I am a total technophob...."
"This site
is brilliant I learnt about it from a friend, it now means I can
get on with all the things I need to....well erm....that is once
I get it installed"
I'm sure plenty of customers can relate to Patricia's
experience and it's great that she shared her opinion because
not only can customer service email her some advice, we can look
at the bigger picture.
We all tell our friends about things we like. It's why the
'Like' button on Facebook is popular worldwide.
So how many more people could we reach if we provided more
manual type information? If you're happier you're bound to tell more people
about us, right?
Sending in an email saying, 'Yes! I think S4S should try
to provide resource links in emails relating to my
purchase' would definitely be read and considered.
That's just off the top of my head. As experienced online
customers, I'm sure there are many other ideas out there that
you might have.
We're all ears!
To email your feedback to us please visit
the
Contact Us page.
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Posted by
admin
at
11:29
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Go Shopping With Software4Students